Handling Telephone
Ada beberapa ungkapan
yang dipakai dalam handling telephone.
Perhatikan idioms dan ungkapan yang tercetak tebal
Important Phrases
There are a number of phrases and idioms that
are only used when telephoning. Let's first take a look at an example dialogue:
Here are the most common:
Making a phone Call ( Formal)
- Operator: Hello, Frank and Brothers, How can I help you?
- Peter:
This is Peter Jackson. Can I have
extension 3421?
- Operator:
Certainly, hold on a minute,
I'll put you through the office...
- Frank:
Bob Peterson's office, Frank
speaking.
- Peter:
This is Peter Jackson calling, is Bob in?
- Frank: I'm
afraid he's out at the moment. Can
I take a message?
- Peter:
Yes, Could you ask him to call me at 2.p.m . I need to talk to him about
the Nuovo line, it's urgent.
- Frank: Could you repeat the number please?
- Peter:
Yes, that's 024 845671 , and this is Peter Jackson.
- Frank:
Thank you Mr Jackson, I'll make sure Bob gets this asap.
- Peter:
Thanks, bye.
- Frank:
Bye.
Ungkapan dan idioms yang
biasa dipakai saat handling telephone
Hello,
How can I help you?
Can I
have extension 3421?
hold on
a minute
Frank
speaking.
Can I take a message?
Could
you repeat the number please?
Asap (
as soon as possible)
Nah, sekarang ayo berkhayal Guys and Dears,
Bayangkan kamu seorang bos dari perusahaan minyak. Kamu
ingin menelepon kolega kamu lewat telepon kantornya. Sayangnya kolega yang akan kamu
temui sedang ada acara di luar. Apa yang akan kamu lakukan Guys n Dears?
Titip Pesan.
Yap, betul sekali itu yang biasa orang lakukan.
Now
Guys and Dears, lets check the dialogue out tentang
bagaimana handling telephone dan ungkapan titip pesan secara benar.
Dialog
Secretary : Good morning. Gama Corporation. Can I help you?
Caller : Good morning. May I speak to Mr Fahrur Assegaf,
please?
Secretary : Who’s speaking, please?
Caller : This is Apryan Siregar of Horasindo Oil Company.
Secretary : I beg your pardon, Sir. Could you spell your first name,
please?
Caller : Alfa-Papa-Romeo-Yankee-Alfa-November. That’s
APRYAN.
Secretary : Thank you, Mr Apryan Siregar. Just a moment, please.
Caller : All right.
Secretary : I’m sorry, Sir. Mr Assegaf is in a meeting with the Board
now.
Caller : That’s OK! He is the Headboard. Can I leave a
message?
Secretary : With pleasure, Sir.
Caller : Please tell him to call me back at 1 p.m. today.
Secretary : Right, Sir. Could I have your phone number, please?
Caller : Sure. +62-817-410-4496. Have you got that?
Secretary : Yes, Sir. +62-817-410-4496. Anything else, Sir?
Caller : Is Mr Rahmat, his assistant, in?
Secretary : I’m sorry, Sir. He is attending a seminar in Ogan Hotel.
Could I take your message, Sir?
Caller : Emm…please tell him that I’ll come to see him at 9
tomorrow morning.
Secretary : Right, Sir. I’ll give your message.
Caller : OK. Thank you for your help. Goodbye.
Secretary : You’re welcome, Sir. Goodbye.
Bisakah kamu temukan manakah
ungkapan menitipkan pesan?
That’s right. Ada dua contoh ungkapan untuk menitipkan pesan. Ungkapan tersebut yaitu:
Can
I leave a message?
Could
I take your message, Sir?
Reading comprehension.
Read and answer the questions!
Cek seberapa pemahaman kamu
tentang text di atas dengan menjawab pertanyaan di bawah ini!
1.
Who is the caller? (The caller is Mr Apryan Siregar.)
2.
Whom does he want to speak to?........................................................
3.
What does the secretary say to know who is calling? ……………………………
4.
What does she say to clarify the caller’s name?...................................................
5. How does the caller spell his name?................................................................................
6.What does he say when he wants to leave
a message?.........................................................
7.What does the caller want Mr Assegaf
to do?.......................................................................
8. What is his message to Mr Rahmat?.................................................
9. What does the secretary say to know
the caller’s phone number?..................
10.What does she say to end the
conversation?.......
Lihat juga soal tentang Handling Telephone and Phone Message
Lihat juga soal tentang Handling Telephone and Phone Message
Postingan
Name: Ega Bayu Samudra
Absent:08
Class: XI TKR 1
My answer
2. Mr. Fahrur assegaf
3. Who's speaking, please?
4. Ask the caller to spell his name
5. Alfa-papa-romeo-yankee-alfa-november
6. Can I leave a message
7. Calling him at 1 p.m. today
8. I will come to see him at 9 tomorrow morning
9. Could I have your phone number, please?
10. Ok. Thank you for your help. Goodbye
Name:Maulana Ambodo
Class:XI TKRO 1
Absent:16
My answer
2.Mr Fahrur Assegaf
3.Who,s speaking,please?
4.Could you spell your first name,please?
5.Alfa-papa-romeo-yankee-alfa-november
6.That's ok!He is the headboard can I leave a message?
7.Calling him at 1 p.m today
8.I will come to see him at 9 tomorrow morning
9.She say"Goodbye"
Nama=shona rama k
Class=XI TKR 1
Absen=30
My answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Nama=yunna Hidayatullah majid
Class=XI TKR 1
Absen=35
My answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Nama= Dwinan Adi Inzaghi
Class= XI TKR 1
Absen= 07
My answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Nama :surya bima putra sofiadi
No : 32
Kelas:XI TKR 1
My answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Nama= Jonathan Felix S.
Class= XI TKR 1
Absen= 15
My answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Name : Bayu Setiawan
Class: XI TKR 1
No. : 5
My answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Nama= Farel Dani Arfiyan
Class= XI TKR 1
Absen= 12
My answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Name : Miftakhul Hidayat Ramadhani
Class : XI TKR 1
Absen number : 18
I'm so sorry if i late, because i'm PKL
My answer is :
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Once again, i'm so sorry if i late, because i'm PKL
Nama= Ahmad Fauzan Kurniawan
Class= XI TKR 1
Absen= 03
My answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Nama: Nanda Septhian Prayoga
Kelas: XI TKR 1
Absen: 28
My Answer
2. Mr. Fahrur Assegaf
3. who's speaking, please?
4.could you spell your first name, please?
5. alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can i leave a message?
7. calling him at 1 p.m today
8. i will come to see him at 9 tomorrow morning
9. could i have your phone number, please?
10. Ok. Thanks you for your help. Goodbye
Nama : Thoriq Maulana Rizky
Kelas : XI TKR 1
no : 33
My answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
Nama : Adam Raka Mahandi
Kelas : XI TKR 1
Absen : 2
2. Mr. Fahrur Assegaf
3. who's speaking, please?
4.could you spell your first name, please?
5. alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can i leave a message?
7. calling him at 1 p.m today
8. i will come to see him at 9 tomorrow morning
9. could i have your phone number, please?
10. Ok. Thanks you for your help. Goodbye
Nama. : Bayu Setiawan
Kelas : XI TKR 1
Absen : 5
2. Mr. Fahrur Assegaf
3. who's speaking, please?
4.could you spell your first name, please?
5. alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can i leave a message?
7. calling him at 1 p.m today
8. i will come to see him at 9 tomorrow morning
9. could i have your phone number, please?
10. Ok. Thanks you for your help. Goodbye
Nama. : Achmad Fadholi
Kelas. : Xl TKR 1
No.absen : 01
My answer:
2. Mr.Fahrur assegaf
3. Who's speaking,please?
4. Could you spell your first name,please?
5. Alfa-papa-romeo-yanke-alfa-november
6. That'ok! He is the headboard can i have a message?
7. Calling him at 1p.m today
8. i will come to see him at 9 tomorrow morning
9. Could i have your phone number,please?
10. She say 'goodbay'
Nama :Mochammad Noval Ramadhan
Kelas: XI TKR 1
No.absen : 21
My answer :
2.Mr.fatrur seragam
3.Who's speaking,please?
4.Could you spell your first name,please?
5.Alfa-papa-romeo-yanke-alfa-november
6.That'ok! He is the headboard can i have a massage?
7.Calling him at 1 p.m today
8.i will come to see him at 9 tomorrow morning
9.Could i have your phone number,please?
10.Ok. Thanks you for your help. Goodbye
Name: surya bima putra s.
Absent:32
Class: XI TKR 1
My answer
2. Mr. Fahrur assegaf
3. Who's speaking, please?
4. Ask the caller to spell his name
5. Alfa-papa-romeo-yankee-alfa-november
6. Can I leave a message
7. Calling him at 1 p.m. today
8. I will come to see him at 9 tomorrow morning
9. Could I have your phone number, please?
10. Ok. Thank you for your help. Goodbye
Name : Jonathan Felix S.
Kelas : XI TKR 1
Absent : 15
My Answer
2. Mr. Fahrur Assegaf
3. who's speaking, please?
4.could you spell your first name, please?
5. alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can i leave a message?
7. calling him at 1 p.m today
8. i will come to see him at 9 tomorrow morning
9. could i have your phone number, please?
10. Ok. Thanks you for your help. Goodbye
Name:Imelda Septiyani
Kelas: XI TAV 2
Absent: 10
My Answer
2.Mr.fahrur assegaf
3.who,s speaking,please
4.could you spell your first name,please?
5.alfa-papa-romeo-yanke-alfa-november
6.That's ok! He is the headboard can l leave a message?
7.calling him at 1 p.m today
8.l will come to see him at 9 tomorrow morning
9.she say 'Goodbye'
10. Ok. Thank you for your help. Goodbye