Hello my beloved students,
Welcome back to my blog
Today we will take about how to leave a message (in workplace)
Jadi hari ini kita akan belajar tentang bagaimana meninggalkan pesan dalam sebuah telephone khususnya di lingkungan kerja.
Okay, let me ask you some questions first?
1. Have you ever made a phone call? (pernahkan kamu menelpon seseorang)
2. What do you say first? (kata apa yang kamu katakan pertama kali)
3. Have you ever received a call? (pernahkah kamu menerima telepon?)
4. What do you ask the caller? ( apa yang kamu tanyakan ke penelpon?)
5. What do you say if the caller wants to speak to your father but he is not at home? What do you say when you want the caller to leave a message? ( jika ada si penelpon ingin berbicara dengan ayahmu tapi beliau tidak di rumah, apa yang kamu katakan agar penelepon meninggalkan pesan?)
Jadi gambarannya seperti itu ya, namun yang kita pelajari lebih khusus yaitu tentang etika menelepon dan bagaimana cara mengungkapkan ketika meninggalkan pesan di dunia kerja.
Now, please pay attention to the dialog!
Secretary : Good morning. Gama Corporation.
Can I help you?
Caller : Good morning. May I speak to
Mr Fahrur Assegaf, please?
Secretary : Who’s speaking, please?
Caller : This is Apryan Siregar of
Horasindo Oil Company.
Secretary : I beg your pardon, Sir.
Could you spell
your first name, please?
Caller :
Alfa-Papa-Romeo-Yankee-Alfa-November. That’s APRYAN.
Secretary : Thank you, Mr Apryan Siregar. Just
a moment, please.
Caller : All right.
Secretary : I’m sorry, Sir.
Mr Assegaf is
in a meeting with the Board now.
Caller : That’s OK! He is the
Headboard. Can I leave a message?
Secretary : With pleasure, Sir.
Caller : Please tell him to call me
back at 1 p.m. today.
Secretary : Right, Sir. Could I have your
phone number, please?
Caller :
Sure. +62-817-410-4496. Have you got that?
Secretary : Yes, Sir. +62-817-410-4496.
Anything else, Sir?
Caller :
Is Mr Rahmat, his assistant, in?
Secretary : I’m sorry, Sir. He is attending a
seminar in Ogan Hotel. Could I take your message, Sir?
Caller :
Emm... please tell him that I’ll come to see him at 9 tomorrow morning.
Secretary :
Right, Sir. I’ll give your message.
Caller :
OK. Thank you for your help.
1. Who is the caller'? (The caller is Mr Apryan Siregar.)
2. Whom does he want to speak to'?
3. What does the secretary say to know who is calling'?
4. What does she say to clarify the caller’s name'?
5. How does the caller spell his name'?
6. What does he say when he wants to leave a message'?
7. What does the caller want Mr Assegaf to do'?
8.What is his message to Mr Rahmat'? 9. What does the
secretary say to know the caller’s phone number'?
10.What does she say to end the conversation'?
Vocabulary:
board (kb) : Dewan
Direksi
headboard (kb) : Pimpinan
Dewan Direksi
attend (kkt) :
menghadiri
Vocabulary:
board (kb) : Dewan
Direksi
headboard (kb) : Pimpinan
Dewan Direksi
attend (kkt) :
menghadiri
Cara menuliskan dalam pesan dalam
sebuah memo sebagai berikut!
TELEPHONE
MESSAGE |
From : Mr Apryan Siregar Day/Date
: Wednesday/26- 8 - 2020 To : Mr Fahrur Assegaf Time : 9.30 a.m. Message :. Please tell Mr Fahrur
Assegaf
to call Mr Apryan Siregar back at 1 p.m. today. Taken by
Ani Secretary
|
|
It’s so easy, isn’t it? Cukup
mudah dimengerti, ya.
how the
secretary greets the caller?
what the caller
says to inform his/her purpose?
what the secretary says to inform that the one the caller wants to speak
to is not in?
Here are words and
expressions usually used in formal telephoning.
To make a call
Greetings (Good
morning/afternoon/evening). May I speak to ..., please?
I’m ...(your
name) from ...(your company’s name) I’m
calling about ...(your purpose) Could
you put me through to Mr/Mrs...? Could I leave a message?
Could you take
my message for Mr/Mrs...?
To
receive a call
Greetings (Good
morning/afternoon/evening)+ name of your company.
Can
I help you? May
I help you?
Who’s
calling, please? Who’s
speaking, please?
May
I have your name, please? Could
I have your number?
Hold
on, please. Just
a moment, please.
I’m
sorry. The line is engaged. Sorry,
Sir/Ma’am. The line is busy.
I’ll put you through to Mr/Mrs...
Do you want to
hold on, or call again later?
Can I take your
message?
Could you speak up, please? It’s a
terrible connection.